Giovanni Serafini
Human Resources Manager, Hyatt Regency Thessaloniki, Greece, Graduated 1995, IHTTI
To put it simply, I chose to study hospitality as I truly enjoy being of service to others and it is this enthusiasm combined with my education that has helped in my career success. During my studies at IHTTI, beyond acquiring precious knowledge on how to face the challenges of this dynamic industry, I also developed a thorough understanding of what leadership really means and the vital steps I need to take so as to inspire others.When I graduated from IHTTI, I went to work in the UK for Hilton International as an Food and Beverage Corporate Management Trainee and then joined Sani Resort, an exclusive luxury resort in Northern Greece where I began my path in Training and Human Resources Management. In 1999, I became part of the Hyatt team, beginning as a Training Manager, moving up to Personnel Manager and in 2008 taking on the role of Human Resources Manager.
Throughout my career I have been able to use what I consider to be the most important skill that I learnt during my studies, which is to be a team player. I believe in setting an example and use this as my professional philosophy.
My career highlight thus far has been the opportunity to be a part of the opening task force for two hotels, the Park Hyatt in Milan and the Grand Hyatt in Dubai.
If I were to give an advice to those considering studying hospitality, I would highlight that much resilience, discipline and self-motivation are needed. However, for me passion is essential in order to make it in the demanding world of hospitality.
