Q&A

As of 30th March 2020
 

How is SEG managing the current COVID-19 situation?

As per the official communication on 13.03.20, SEG has decided to suspend all physical teaching at all campus locations, effective Monday 16th March 2020 and until further notice. In this respect, our academic curriculum will be delivered using a Virtual Learning Environment (VLE) 

We are in daily contact with the Swiss Health Authorities to ensure we have the most up to date information. Regular communication updates are sent to students and staff  advising on best health practice protocols particularly for students remaining in campus accommodation during the suspension period.
 
Are Visitors allowed on campus?
 
All outside visits to our schools are approved centrally, considering the latest updates from the WHO and Swiss Federal Office of Public Health. Currently, visits are restricted and only allowed by prior appointment.
 
Best practice health protocols

Every student, staff and approved visitor must fill out a “health questionnaire” before entering SEG schools. Hand sanitizers and face masks are available to everyone on all campuses and in all administrative offices. Everyone must undergo a daily body temperature check. Additional cleaning is taking place in all public areas, particularly focussing on areas where numerous people may be touching the same item ie door handles, workstations etc   
No one is allowed on campus who shows symptoms of flu, fever, breathing difficulties and/or respiratory problems. We advise students and staff who have travelled to areas worldometers where there is active transmission of the virus, to self-isolate in soft quarantine. This does not mean that we believe someone has the corona virus, it is simply a precautionary measure.

In presence meetings are limited to 10 people; we ask you to avoid close contact and keep your distance from each other (1 meter minimum)


Will food be provided during the period of suspension?

Yes, we will have an option of Brunch and Dinner daily. As of 21st March, term school students who remain on campus will be charged CHF 20 per day for the meal plan.
 
If I stay, can I travel out of the school?

We request suspension of all non-essential travel at this point.  This would be the safest course of action.
 
What if somebody shows flu like symptoms during the suspension?

Anyone showing symptoms will have to remain in their room for soft quarantine.  It is critical for the health and the well-being of all members of our community, that this issue is approached with discipline and care.
 
What self-protective measures are recommended?

We encourage everybody to undertake self-protective measures such as frequent handwashing, keeping distance from crowds, avoiding handshakes, intimate greetings; and feeling free to wear masks (which are available to you at the front desk upon request, if you are remaining in campus accommodation).
 
I have a question, who can answer me?

At any time, you are encouraged to contact School Management, Student Counsellors or any other Staff Members on campus in case of any concerns or support required. In addition, SEG has a dedicated email address for any questions linked to the coronavirus crisis.

Please contact: communications@swisseducation.com

What are the arrangements for term break?
 
Current students can remain in campus accommodation during the term break. In that option the accommodation will be free of charge.  A meal package is available during the term break for 20CHF per day, but if students decide to take the meal package, this is only available for the full period of stay. Therefore, students will be charged 20CHF per day, for each day of their stay.  

Is there a difference between Self-isolation and Soft Quarantine?
  
No. Anyone in self isolation or Soft Quarantine on campus will be required to stay in the provided accommodation. They will not be permitted to interact with the other students/general public. A staff member will check up on people in self isolation/soft quarantine each day to follow up on the daily preventative measures and meals are brought to the room. 


Can I travel to Switzerland for the April Term?
 
Students are not expected to travel to Switzerland for the April Term.  They can choose to study in the VLE from home or defer their studies to a future Term.


Who do I contact if I have questions related to starting my program or continuing my studies and internships?

New Students: should contact their SEG regional manager / local recruiting partner.  Returning/curent students: should contact academic directors / deans:

CRCS Brig: Tanja Florenthal tanja.florenthal@cesarritzcolleges.edu
CRCS / CAAS Bouveret: Tanja Florenthal tanja.florenthal@cesarritzcolleges.edu
CRCS / CAAS Luzern: Max Behesht max.behesht@cesarritzcolleges.edu
HIM: Ulrika Björklund ubjorklund@him.ch
SHMS / IHTTI Caux: Jeroen Greven jgreven@shms.com
SHMS / IHTTI Leysin: Jeroen Greven jgreven@shms.com


Are we accepting returning students on campus in April?

Ongoing students (students who are already in Switzerland) have the option to stay on campus. Students who are not in Switzerland cannot stay on campus.

Any student with special situations not allowing them to go back to their home country should contact Claudio Raccanello at craccanello@swisseducation.com

If a student participates in our online learning (VLE) Virtual Learning Environment, will the fees change?

Semester schools: there will be no difference in fees, as students have already started their semester and have the option to stay on campus.

Quarter Schools: April intake - no discount if on campus. Students off campus will be eligible for 30% credit on total term fees invoiced.

For students in their last term who normally will be graduating after the April term this will be refunded.

For students progressing this will be credited to the next term of study.

Will SEG honor current fees paid in deferred academic term / semester?

Yes. Students may defer to an agreed academic term / semester and will maintain their current academic offer.


In semester schools, for students who decide not to do online learning and want to defer to another semester, what will happen with their fees?

Fees will be transferred to the new semester. No additional payment will be required.

Can students leave Switzerland now and then return to continue their studies when the situation has changed?

Yes. Students wishing to defer their studies to another academic intake, please contact the Academic Director or Program Manager. Students choosing to depart the campus, we will assist with the logistics, transportation and travel agency contact details.

Will there be academic support available to students who remain on campus?

Yes.  Academic Support will continue to be in place as normal (although virtually vs face to face).

Will students be charged for health insurance if they are not on campus?

Yes.  As  long  as  the   B Permit  will  remain  open / valid,  students  need  to  keep  the  school’s health insurance plan. This is linked to Swiss Health Insurance regulations.

If a student decides NOT to do online learning and defer his/ her intake what will happen to the B Permit?

The B Permit will be cancelled, and the student will have to re-apply for a visa.

For students physically in Switzerland, will the health insurance cover them and take care of all covid-19 related expenses?

Yes. In the case of an unfortunate and unlikely contamination of one student, this student will be fully insured by the school's insurance company and will be fully treated in Switzerland. All students on campus would then also be tested and this would also be covered by the insurance company.

Which campus locations are in operation during the VLE teaching?

Only students who were in Switzerland when the Swiss Federal announcement was made are able to remain in campus accommodation. They will not physically attend classes but follow their studies in the Virtual Learning Environment. All health and safety protection procedures remain in full operation in campus locations. Students from all schools will be accommodated in Caux, Leysin and Le Bouveret Campuses. The campus locations in Brig, Lucerne and Montreux will not be operational, as of 6th April 2020. 

Top